College Customer Service: Embracing the Service Philosophy in the Campus Environment Professional Development Day 2013 – Morning Session

College Customer Service: Embracing the Service Philosophy in the Campus Environment – Morning Session

Tuesday, Nov. 12
8:15–11:45 a.m.
University Center Ballroom
Register by Oct. 28, 2013

This important program is based on Andy Masters’ 2011 award-winning book “Kiss Your Customer,” and illustrates how to apply proven customer service principles at all levels of staff, faculty, and administration—serving both internal and external customers of the university. Andy illustrates these principles by applying each directly to the campus environment. He has a unique and entertaining “story-telling with a point” philosophy, and shares success stories from colleges across the country that have embraced this approach.

This program will discuss the following concepts: Embracing the Customer Service Philosophy; Overcoming the ‘That’s Not My Job’ Trap; Customer Ownership; Little Things Mean a Lot; Under-Promise and Over-Deliver; Customer Service Through Teamwork; Humor in the Workplace; and Avoiding Dissatisfaction.

Continental breakfast will be provided. Supervisors are asked to encourage employees to attend.