Technological advancements such as direct deposit, ATMs and cell phone apps have changed the way people bank. A recent news report found that 50% of the population had not visited a bank branch in the last month.
Ant Ozok, associate professor of information systems, visited WAMU’s The Kojo Nnamdi Show to discuss technological innovations that have transformed personal banking. Ozok, who specializes in human computer interaction, emphasized the importance of a positive user experience, saying, “Banks need to take the precautions that are necessary so that users do what they need to do in an efficient way.”
Click here to listen to “Personal Banking Technology” on The Kojo Nnamdi Show.