Conflict is an inevitable part of life, so it is important to learn to deal with it effectively. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. This course describes techniques you can use to deal effectively with a conflict situation. You’ll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You’ll also find out about the importance of describing the conflict to the other party in a way that doesn’t make them defensive. In addition, the course outlines collaboration skills that can help prevent the escalation of conflict. This module is Course Number: comm_22_a02_bs_enus.
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